Why AI keeps stalling inside independent insurance agencies, and the architecture that makes it stick.
Before the tool, before the model, there is a workflow. In most independent agencies that workflow was never designed. It accumulated. The book examines why AI investment keeps outrunning AI adoption on the agency floor, and lays out the design practice that closes the gap.
Workflow
Comes First
- 01The adoption gap is not a technology problem
- 02What is actually going wrong on the front lines
- 03How Regesta approaches it
- 04Five principles for AI an agency will actually use
- 05The adoption gap is a design problem
- 06About Regesta
- 07Sources
Agency principals, presidents, COOs, and operations leaders who keep hearing that AI will change the industry while watching it change very little inside their own workflows.
It treats the adoption gap as a design problem, not a technology problem, and keeps human expertise at the forefront of every workflow it describes.
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