Your Best AI Architect May Be an Account Manager
June 9, 2026·5 min readAndrew Cherry
The people who know where the seams are between the systems are not on your technology team. They are on your service team.
Editorial summary
A working précis of the argument. The full note ships to Regesta Briefing subscribers.
In every agency engagement, the sharpest AI insights come from the account managers who have carried the workflow through its exceptions for a decade.
They know which carrier portal will lie to you on Tuesday afternoons. They know which producer forgets to attach the loss run. They know which client will call about the renewal letter before the ink is dry.
That is architectural knowledge. Treat it accordingly.
“Architectural knowledge lives in the people who have carried the workflow through its exceptions.”
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